Roles Explained

For: All users | Updated: 2026-03-31

Overview

Flete24 has three user roles. Your role determines which features you can access and what actions you can take.

Agent (Freight Forwarder / Carrier)

Agents are logistics service providers — freight forwarders, 3PLs, 4PLs, and carriers.

What agents can do:

Manage a rate library (ocean freight, local charges)
Import rates from Excel or extract them from documents using AI
Build and send quotes to BCO clients
Manage a directory of contacts and companies
Connect with BCO partners on the platform

Typical companies: Global 506 Logistics, Flex Cargo International

BCO (Beneficial Cargo Owner)

BCOs are cargo owners — importers, exporters, and manufacturers who ship goods.

What BCOs can do (coming soon):

Receive quotes from connected agents
Compare rates across multiple forwarders
Track active shipments and milestones
Manage documents per booking

Platform Admin

Platform admins manage the Flete24 platform itself. This role is internal to the Flete24 team.

What admins can do:

Manage all tenants and users
View platform-wide AI usage and costs
Manage reference data (carriers, container types, locations)

Tenant vs User

A tenant is a company (e.g. “Global 506 Logistics”). A user is a person who belongs to one or more tenants. One user can be a member of multiple tenants and switch between them using the tenant switcher in the top navigation.